Customer Support

Job Overview
We are looking for a proactive and customer-focused Customer Support Executive to handle customer queries, resolve issues, and ensure a smooth customer experience. The ideal candidate should have strong communication skills and a problem-solving mindset.

Key Responsibilities
* Handle customer inquiries via phone, email, or chat.
* Resolve complaints and provide appropriate solutions.
* Maintain customer records and update information.
* Escalate complex issues to higher-level support.
* Ensure customer satisfaction and follow-up when required.
* Provide product/service information clearly.

Required Skills
* Excellent verbal and written communication.
* Basic computer knowledge (MS Office, CRM tools).
* Problem-solving and multitasking ability.
* Patience and positive attitude.
* Ability to work in a team.

Qualifications
* Minimum: 12th Pass / Graduate in any field.
* Preferred: Experience in customer service or call center

Preferred Qualifications (Optional)
* Prior experience in BPO or support roles
* Knowledge of CRM software
* Multilingual communication skills

Benefits & Perks
* Competitive salary
* Incentives & performance bonuses
* Paid leave and holidays
* Training & career growth opportunities

Working Hours
* 8–9 hours per day
* Flexible or rotational shifts depending on business needs